Complaint Submission Instructions for FMC’s Refusal to Deal Final Rule

Step 1: Prepare the Subject Line

1. Write a clear subject line, such as:
   • "Complaint for [Invoice/Booking] Violation (Ref: [Invoice Number])."
   • Example: "Complaint for Booking Violation (Ref: INV12345)."

Step 2: Add Key Details

1. Include the following information in your submission:
   • Booking confirmation details (e.g., date, carrier name).
   • Carrier’s contact information, including claims department email or phone number.
   • A brief description of the issue (e.g., "The carrier refused vessel space despite availability," or "The booking was canceled without notice.").

Step 3: Attach Supporting Evidence

1. Include all relevant documentation:
   • Annotated invoices showing discrepancies.
   • Communication logs, such as emails or call notes with carrier representatives.
   • Terminal gate records to validate your claims.

Step 4: State Your Resolution Request

1. Clearly explain what you want as a resolution:
   • Adjustment or waiver of disputed charges.
   • Commitment from the carrier to improve specific operational practices.

Step 5: Submit the Complaint

1. Go to the FMC Complaint Portal at FMC.gov.
2. Upload your completed submission:
   • Ensure all files are included and clearly labeled.
   • Double-check that your evidence supports your claims.
3. Track your complaint’s progress:
   • Use the FMC portal to check updates or request additional information.