This template is for drafting disputes with ocean carriers for demurrage claims.
- Subject Line: Include invoice number, container number(s), and “Dispute Request.”
- Introduction: Briefly describe the reason for the dispute.
- Detailed Claim: Outline:
- Specific discrepancies in the invoice.
- Supporting evidence (reference numbered documents).
- Request: Clearly state your desired outcome (e.g., charge adjustment, waiver).
Document Layout and Organization:
- Title Page:
- Dispute title (e.g., "Dispute for Invoice #12345") with your company’s contact details.
- Table of Contents:
- List each document included for easy reference.
- Section 1: Statement of Dispute:
- A clear narrative summarizing the dispute, referencing invoice errors or inconsistencies.
- Include a timeline of relevant events.
- Section 2: Supporting Documents:
- Attach documents in the order they are referenced in the statement of dispute.
- Number each document and provide a short description.
- Section 3: Conclusion and Request:
- State your desired resolution (e.g., adjustment, cancellation of charges).
- Provide a deadline for response, typically within the FMC-mandated 30 days.
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