Privacy Policy

At TradeLanes, Inc. (hereafter "TradeLanes", "we", "us", or "our" which include our group and affiliated companies), our most important asset is our relationship with our user community. We are committed to maintaining the confidentiality, integrity, and security of information about our users and their organizations.

This privacy policy ("Privacy Policy") describes how we collect, use, disclose, share and secure the personal and company information you provide when you use our productivity management software, through our mobile application ("the Application") or visit the TradeLanes Website https://www.tradelanes.co/ ("the Site" and, together with any related software, tools and services provided in connection with the Application or the Site, the "TradeLanes Service"). It also describes your choices regarding the use, access and correction of your Personal Data (as defined in section 3 of this Privacy Policy) and how to contact us if you have any further queries or complaints about our management of your personal information.

In this Privacy Policy, "you" and "your" refers to individual users of the TradeLanes Service, as well as to Members and Corporate Members. "Members," "Corporate Members," and other capitalized terms not defined in this privacy policy are defined in the TradeLanes Terms of Service currently located at https://www.tradelanes.co/terms.

If you do not agree to the terms of this Privacy Policy you must immediately leave the Website and discontinue your use our products and services.

Important – Transfer to the US of European Personal Data: Privacy Shield certification

Information that our European users submit through the TradeLanes Service or the Site is sent to and stored on secure servers located in the United States of America and may be transferred by us to our other offices and/or to the third parties (such as our Partner Companies), who may be situated in the United States of America or elsewhere outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The US and other non-EEA countries do not have similar data protection laws to the European Union, and you should be aware in particular that the law and practice in the United States in respect of law enforcement authority access to data is significantly different from Europe. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected consistent with our obligations under local law and the Privacy Shield Framework. By submitting information via the Site, you agree to this storing, processing and/or transfer.

Participation in the Privacy Shield

TradeLanes, Inc. participates in and has certified their compliance with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of Personal Data transferred from the European Union to the United States. TradeLanes, Inc. is committed to subjecting all Personal Data received from European Union (EU) member countries, in reliance to the Privacy Shield Framework, to the Framework's applicable Principles. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List at https://www.privacyshield.gov/list.

Resolution of Privacy Shield-related queries and complaint mechanism

In compliance with the Privacy Shield Principles, TradeLanes Inc. commits to resolve complaints about our collection or use of your Personal Data. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact TradeLanes Inc. via email at: privacy@tradelanes.co or via post addressed to TradeLanes, 3011 Citrus Circle, Suite 202, Walnut Creek, CA 94598.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at feedback-form.truste.com/watchdog/request. As further explained in the Privacy Shield Principles, a binding arbitration option also be made available to you in order to address residual complaints not resolved by any other means.

Accountability for onward transfers

TradeLanes, Inc. is responsible for the processing of Personal Data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of Personal Data from the EU, including the onward transfer liability provisions.

Right of access

You have a legal right to request the Personal Data about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct, amend or delete such Personal Data where it is inaccurate or has been processed in violation of the Privacy Shield Principles.

Enforcement

With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Application of the Privacy Shield Framework and Privacy Shield Principles

The Privacy Shield Framework and Privacy Shield Principles set out above only apply to Members and Corporate Members located in the EU. Accordingly, TradeLanes, Inc. is not liable under the Privacy Shield Framework and Privacy Shield Principles to Members or Corporate Members located outside the EU.

This Privacy Policy is incorporated into, and considered a part of, the TradeLanes Terms of Service, currently located at https://www.tradelanes.co/terms.

MEMBER CONSENT

By submitting or making available Personal Data (as defined below) through our Site, the TradeLanes Software or the TradeLanes Service, you confirm that you have read and accepted the terms of this Privacy Policy and you expressly consent to the collection, storage, use and disclosure of your Personal Data in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you must not use our products and services or our Site.

A NOTE ABOUT CHILDREN

We do not intentionally gather Personal Data about individuals who are under the age of 18. If you become aware that we inadvertently hold or have access to Personal Data about anyone under 18, please let us know so we can delete it.

TYPES OF PERSONAL DATA WE COLLECT

So that we can provide you with our products and services, we may need to collect Personal Data (as that term is defined below) about you or others. If you do not provide us with the Personal Data we request, we may not be able to supply you with some or all of our products and services.

TradeLanes collects Personal Data from you when you visit our Site, when you send us information or communications in connection with your use of the TradeLanes Service, and/or when you download and use the TradeLanes Software. "Personal Data" means data that allows someone to identify or contact you or your employees, consultants, and independent contractors, including, for example, name, address, geographic location of your computer or mobile device, telephone number, credit card number, email address and bank account information. If you are accessing the TradeLanes Service from Australia, "Personal Data" also includes any information or opinion, whether true or not and whether recorded in material form or not, by which you may be reasonably identifiable.

Personal Data You Provide To Us

We collect Personal Data from you, such as first and last name, email and mailing addresses, telephone number, professional title, company name, and password, when you register for the TradeLanes Service. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you upgrade to a paid account. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us, such as a resume. If we conduct a survey in which you participate, we may collect additional profile information. We may also collect Personal Data at other instances in the Site or Application user experience where we state that Personal Data is being collected.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TradeLanes stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. If your friend is a resident of the European Union or Australia, please make sure they are happy to be contacted by us.

When you provide us with Personal Data about your contacts we will only use this information for the specific reason for which it is provided.

If you believe that one of your contacts has provided us with your Personal Data and you would like to request that it be removed from our database, please contact us at privacy@tradelanes.co.

Your friend may also contact us at privacy@tradelanes.co to request that we remove this information from our database.

Personal Data Collected by Third Parties

We will collect your Personal Data from you unless it is unreasonable or impracticable to do so. However, we may collect and receive Personal Data about you from companies that distribute the TradeLanes Service by way of a co-branded or private-labeled website, companies that offer their products and/or services via the TradeLanes Service, or companies that provide services (such as payment processing services) in connection with the TradeLanes Service (collectively, "Partner Companies"). Our Partner Companies may supply us with Personal Data, such as your name and email and mailing address information or your login credentials for such Partner Company's website or service, in order to help us establish the account or fulfill orders. We may also collect your Personal Data from public sources. We may add this information to the information we have already collected from you via our Site or Application in order to perform and improve the TradeLanes Service. If you provide us Personal Data about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use the TradeLanes Service. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave the TradeLanes Service and go to another site. During this process, a third party may collect Personal Data from you. We have no control over, do not review, do not endorse, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. If you submit Personal Data to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Personal Data Collected via Technology

The TradeLanes Service (which may be hosted by a third-party service provider) collects Personal Data from you, such as browser type, your approximate geographic location of your mobile device or computer (from your Internet Protocol (IP) address), operating system and version, Internet Protocol (IP) address, domain name, information about your application, operating environment and hardware profiles and/or a date/time stamp for your visit. We may also use Identifiers (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and/or access to the TradeLanes Service and your activity on the Site and the Application. Like most internet services, we automatically gather this Personal Data and store it in log files each time you visit the Site, use the Application or access your account on our network.

When you interact with the Site or the Application, we try to make that experience simple and useful. We and our partners use industry standard identifiers, such as cookies or other similar technologies. We also use mobile device identifiers which perform a similar role, like the IDFA used by Apple devices and the UDID used by Android devices. Cookies are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a website or access or use a mobile application and which store and sometimes track information about your use of the Site or Application (as the case may be). A number of cookies we use last only for the duration of your web or Application session and expire when you close your browser or exit the Application. Other cookies are used to remember you when you return to the Site or Application and will last for longer. We refer to cookies and the mobile device equivalents as "Identifiers".

We use Identifiers to:

remember that you have visited us before; this means we can identify the number of unique visitors we receive;
customize elements of the promotional layout and/or content of the pages of the Site or Application;
collect statistical information about how you use the Site or App (including how long you spend on the Site or Application) and where you have come to the Site or Application from, so that we can improve the Site and learn which parts of the Site and which functions of the Application are most popular with users.

Usage information may be linked to your account in order to assist TradeLanes to provide services to your account, for example analysing data for the purposes of trouble shooting. TradeLanes will not sell or disclose usage data to any third party unless such usage data has been aggregated or de- identified and is no longer capable of identifying you as an individual.

Our Site includes Social Media Features, such as the Facebook "Like" button and Widgets, such as the "Share this" button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our Site, and may set an Identifier to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Some of the Identifiers used by the Site are set or accessed (as appropriate) by us, and some by third parties who are delivering services on our behalf.

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies used on the Site or Application, you may not be able to take full advantage of the TradeLanes Service.

In addition to cookies, web beacons may be set by us or third parties in respect of your use of the Site or Application. Web beacons are small image files within the content of the Site or Application for analytics purposes so we or third parties can understand which parts of the Site or Application are visited and which functions of the Site or Application are used and whether particular content is of interest.

When you use the TradeLanes Service, we automatically collect information about the type of device you use and operating system version.

We may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

We may collect your location based information for the purpose of providing location specific features. We may share your geo-location data with third parties for the sole purpose of providing these services. If you do not wish to allow us to share your information in this manner please discontinue using our service.

3rd Party Tracking Technologies

We and our affiliates (including but not limited to Google Analytics) may use Identifiers and similar tracking technologies to monitor performance and usage on the site for internal analytics and performance monitoring. These Identifiers and similar tracking technologies are used to help the Site collect and store information regarding your visit, such as session state and authentication tokens. Users can control the use of cookies at the individual browser level but if you choose to disable cookies, it may limit your use of certain features or functions provided through the TradeLanes Service.

The use of Identifiers by our affiliates is not covered by our privacy policy. We do not have access or control over these cookies.

Behavioural Advertising

We may partner with a third party to either display advertising on our Site or Application or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to opt -out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

USE OF YOUR PERSONAL DATA

TradeLanes uses your Personal Data in the following ways:

to facilitate the creation of and secure your account on our network;
identify you as a Member in our system;
to provide improved administration of the TradeLanes Service;
to improve the quality of experience when you interact with the TradeLanes Service, including staff training;
to send you a welcome email to verify ownership of the email address provided when your account was created;
to send you administrative email notifications, such as security or support and maintenance advisories;
to collect fees and payments owing to us;
to respond to your inquiries related to employment opportunities or other requests and to resolve disputes;
to send with your consent (or where a friend has referred you to us) promotional communications;
to provide you with hardcopy or electronic newsletters, or surveys;
to send with your consent (or where a friend has referred you to us) upgrades and special offers related to the TradeLanes Service and for other marketing purposes of TradeLanes or our Partner Companies;
to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback; and
to compare information provided by you for accuracy and verification with third parties.

From time to time, we may also use your Personal Data to send important notices to you, such as communications about purchases you have made, or changes to our terms and conditions or other policies. This information is important to your interactions with us and you acknowledge that you may not opt out of receiving these communications.

If you provide feedback on the TradeLanes Service, we may use such feedback for any purpose. TradeLanes will collect and store any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.

Any information, including Personal Data, which you elect to make publicly available on the TradeLanes Service will be available to other Members or the public. If you remove information that you have made public on the TradeLanes Service, copies may remain viewable in cached and archived pages of the TradeLanes Service, or if other Members have copied or saved that information.

In some cases we collect information provided by our Corporate Members, and in such cases, we have no direct relationship with the individuals whose Personal Data we process. If you believe your Personal Data has been collected by us in such circumstances, and would no longer like to be contacted as an employee or customer of one of our Corporate Members, please contact that Corporate Member directly in order to request your removal.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your Personal Data with Partner Companies to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management or payment processing for purchases, reimbursements or other payments (including but not limited to PayPal and the Bancorp). Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose. They may be located, or their data processing activities may take place, in the United States of America or elsewhere outside the European Economic Area (EEA). The US and other non-EEA countries do not have similar data protection laws to the European Union, and you should be aware in particular that the law and practice in the United States in respect of law enforcement authority access to data is significantly different from Europe.

Any subsidiaries, joint ventures, or other companies under common control with us (collectively, "Related Entities"), may share some or all of your Personal Data, in which case we will require our Related Entities to honor this Privacy Policy and your Personal Data will only be used for the purposes set out in this Privacy Policy.

TradeLanes may sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Personal Data may be among the items sold or otherwise transferred in these types of transactions, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Data. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

In certain situations, TradeLanes may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Regardless of any choices you make regarding your Personal Data (if applicable), TradeLanes may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants or lawful requests from government authorities served on TradeLanes; or (b) protect or defend the rights, reputation or property of TradeLanes or users of the TradeLanes Service.

Except as otherwise stated in this policy, we do not sell, trade, share, or rent the Personal Data collected from the TradeLanes Service to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.

Service Provider, Sub-Processors/Onward Transfer

TradeLanes may transfer Personal Data to companies that help us provide the TradeLanes Service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

CHOICE/OPT-OUT

TradeLanes offers you the choice of receiving different types of communication and information related to our company, products and services. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via email. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out mechanism for your convenience. You may also access and manage your preferences from your account.

PERSONAL DATA CHANGES

If you believe that the Personal Data we hold about you may not be complete, accurate and up-to-date, you may change aspects of any of your Personal Data in your account by editing your profile within the registration portion of the Site or by sending an email to us at privacy@tradelanes.co. You may request deletion of your account information by us, but please note that we may be permitted or required (by law or otherwise) to keep this information and not delete or change it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Data Controlled by our Corporate Members

Upon request we will provide you with information about whether we hold any of your Personal Data. We also acknowledge that you have the right to access your Personal Data subject to any exceptions which may apply in the jurisdiction in which you reside. Where a Member accesses the Application or the TradeLanes Service because their employer is a Corporate Member, TradeLanes has no direct relationship with that Member. In that situation, a Member who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the TradeLanes's Corporate Member (the data controller). If the Corporate Member requests TradeLanes to remove the data, subject to our rights to retain the Personal Data as set out in this Privacy Policy, we will respond to their request within 30 business days.

Data Retention

TradeLanes will retain data we process on behalf of our Corporate Members for as long as needed to provide services to our Corporate Member. TradeLanes will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We ensure that Personal Data we dispose of is de-identified or destroyed in a secure fashion.

Blog / Forum

Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Data from our blog or community forum, contact us at privacy@tradelanes.co. In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why.

CALIFORNIA PRIVACY RIGHTS

Members who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to privacy@tradelanes.co.

SECURITY OF YOUR APPLICATION AND PERSONAL DATA

TradeLanes is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that TradeLanes cannot fully eliminate security risks associated with Personal Data. If you have any questions about the security of your Personal Data, you can contact us at privacy@tradelanes.co.

CONTACT INFORMATION

If you have any comments, questions or complaints about this Privacy Policy or if you feel that we have breached our obligations in the handling, use or disclosure of your personal information, feel free to email comments or questions to us at privacy@tradelanes.co or 3011 Citrus Circle, Suite 202, Walnut Creek, CA 94598.

If you have general enquiry type questions, you can choose to do this anonymously or use a pseudonym. However, if you require information which is specific to your circumstances then it may not be possible for you to deal with us anonymously or by pseudonym. You acknowledge and agree that when contacting TradeLanes, whether by email, chat, or otherwise, you will not include any personally identifiable information in your communications, and that if such information is included in your communications with TradeLanes, TradeLanes will have no legal obligation or liability with regard to such information.

CHANGES TO THIS PRIVACY POLICY

If TradeLanes makes changes to this Privacy Policy, these changes will be posted on the Site and Application in a timely manner. TradeLanes reserves the right to modify this Privacy Policy at any time, so please review it frequently. You acknowledge that the updated policy will apply to the collection, storage, use or disclosure of Personal Data from the date of publication and it is your responsibility to check the Site and Application regularly for updates. You can determine when this Privacy Policy was last revised by referring to the "Last Updated" legend at the top of this page. Any changes to this Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site and Application. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Use of the TradeLanes Service following such changes constitutes your acceptance of the revised Privacy Policy then in effect. We encourage you to periodically review this page for the latest information on our privacy practices.

AUSTRALIAN PRIVACY RIGHTS

If you are in Australia, our collection, storage, use and disclosure of your Personal Data will be subject to this Privacy Policy and the Privacy Act 1988 (Cth) (Privacy Act). Any part of this Privacy Policy that is illegal, unenforceable or inconsistent with the Privacy Act may be severed from this Privacy Policy and the remaining terms or parts of the term of this Privacy Policy will continue in force.

In addition, the following information applies to you.

Refer-a-Friend

If you choose to use our referral service to tell a friend about TradeLanes, you must seek your friend's consent to our use of your friend's name and email address to contact them about the TradeLanes Service. By providing us with your friend's name and email address, you warrant that your friend consents to such contact.

Anonymity and Pseudonymity

If you are making a general enquiry only, you may deal with us on an anonymous basis or through the use of a pseudonym. However, we will not be able to provide you with any specific information about your account if you fail to identify yourself to us.

Overseas Disclosure

Personal Data provided to us by Members or Corporate Members located in Australia may be disclosed to service providers located outside Australia, including in the US, including providers of cloud or other types of networked or electronic storage.

Although these third parties are subject to privacy and confidentiality obligations imposed by contract or the regulatory frameworks of the jurisdiction in which those third parties are located, you acknowledge that:

they may not always comply with those obligations, or those obligations may differ from the obligations imposed by privacy and data protection legislation in your jurisdiction; and
the third party may be subject to foreign laws which might compel further disclosures of personal information (e.g. to government authorities).

Secondary Purpose

You acknowledge that we may use or disclose your Personal Data for a reason other than the reasons set forth in Section 4 (secondary purpose) where the secondary purpose is connected to or associated with a purpose for collection set out in this Privacy Policy, or directly connected to or associated with a purpose for collection if the information is 'sensitive information' as that term is defined under the Privacy Act.

Queries, Concerns and Complaints

If you have any queries, concerns or complaints about the manner in which we have collected, stored, used or disclosed your personal information, please contact the Privacy Officer using the details below:

Privacy Officer
Email: privacy@TradeLanes.co

We will treat your complaint confidentially and, after investigating your complaint, discuss the ways in which we can remedy the situation. We will ensure that we respond to your complaint within a reasonable time (and in any event within the time required by the Privacy Act).

TradeLanes - GDPR

TradeLanes means TradeLanes Inc., 3011 Citrus Circle, Suite 202, Walnut Creek, CA 94598.

GDPR - General Data Protection Regulation Act

What personal data do we collect and how do we process it?

Personal Data provided by you to us

We collect Personal Data from you, such as first and last name, email and mailing addresses, telephone numbers, professional title, company name, and password, when you register for the TradeLanes Service. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you upgrade to a paid account. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us, such as a resume. If we conduct a survey in which you participate, we may collect additional profile information. We may also collect Personal Data at other instances in the Site or Application user experience where we state that Personal Data is being collected.

When you provide us with Personal Data about your contacts we will only use this information for the specific reason for which it is provided.

If you believe that one of your contacts has provided us with your Personal Data and you would like to request that it be removed from our database, please contact us at privacy@tradelanes.co.

Personal Data collected by Technology

The TradeLanes Service (which may be hosted by a third-party service provider) collects Personal Data from you (the data subject), such as browser type, your approximate geographic location of your mobile device or computer (from your Internet Protocol (IP) address), operating system and version, Internet Protocol (IP) address, domain name, information about your application, operating environment and hardware profiles and/or a date/time stamp for your visit. We may also use Identifiers (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and/or access to the TradeLanes Service and your activity on the Site and the Application. Like most internet services, we automatically gather this Personal Data and store it in log files each time you visit the Site, use the Application or access your account on our network.

We use Identifiers to:

remember that you have visited us before; this means we can identify the number of unique visitors we receive;
customize elements of the promotional layout and/or content of the pages of the Site or Application;
collect statistical information about how you use the Site or App (including how long you spend on the Site or Application) and where you have come to the Site or Application from, so that we can improve the Site and learn which parts of the Site and which functions of the Application are most popular with users.

Some of the Identifiers used by the Site are set or accessed (as appropriate) by us, and some by third parties who are delivering services on our behalf.

When you download and use the TradeLanes Service, we automatically collect information about the type of device you use and operating system version.

We collect your location-based information for the purpose of mileage tracking and providing location-specific features. We may share your geo-location data with third parties for the sole purpose of providing these services. If you do not wish to allow us to share your information in this manner please opt-out by contacting us at privacy@tradelanes.co.

You may opt-out of location based services at any time by editing the setting at the device level or by emailing us at privacy@tradelanes.co.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the Application, the events that occur within the Application, aggregated usage, performance data, and where the Application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile Application.

How do we use your data?

TradeLanes uses your Personal Data in the following ways:

to facilitate the creation of and secure your account on our network;
identify you as a Member in our system;
to provide improved administration of the TradeLanes Service;
to improve the quality of experience when you interact with the TradeLanes Service, including staff training;
to send you a welcome email to verify ownership of the email address provided when your account was created;
to send you administrative email notifications, such as security or support and maintenance advisories;
to collect fees and payments owing to us;
to respond to your inquiries related to employment opportunities or other requests and to resolve disputes;
to send with your consent (or where a friend has referred you to us) promotional communications;
to provide you with hardcopy or electronic newsletters, or surveys;
to send with your consent (or where a friend has referred you to us) upgrades and special offers related to the TradeLanes Service and for other marketing purposes of TradeLanes or our Partner Companies;
to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback; and
to compare information provided by you for accuracy and verification with third parties.

If you provide feedback on the TradeLanes Service, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Data. TradeLanes will collect and store any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.

Legal Basis for Collecting Data

TradeLanes’s legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:

the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is part of or in order to take steps at the request of the data subject prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which the controller is subject;
processing is necessary in order to protect the vital interests of the data subject or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Data Retention

Your Data Subjects Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us at privacy@tradelanes.co.

In certain circumstances, you have the following data protection rights:

The right to access the information we have on you
The right to be forgotten or erased
The right to data portability
The right to be notified of a data breach

Right to Access

You have a legal right to request the Personal Data about you held by us. On request, we will provide you with a copy of this information in an easy-to-read, electronic format. You also have a right to correct, amend or delete such Personal Data where it is inaccurate or has been processed in violation of the Privacy Shield Principles.

Right of Erasure

The data subject (person or individual) who has personal data on TradeLanes has the right to have their data be forgotten/erased without undue delay if:

the personal data is no longer necessary to achieve the purposes for which they are collected or processed
a data subject has withdrawn his or her consent
a data subject objects to the processing of his/her personal data
the data subject has given his or her consent as a child and is not fully aware of the risks involved by the processing, and later wants to remove such personal data, especially on the internet
the processing of personal data does not otherwise comply with the GDPR.

Data Portability

TradeLanes users have the right to receive the personal data concerning them, which they have previously provided to be given to them in a ‘commonly used and machine-readable format’ and have the right to transmit that data to another controller (company/business).

Breach Notifications

The data subject has the right to be notified of a data breach within 72 hours and without undue delay of said breach wherein the data breached is likely to result in the risk of rights and freedom for the individual.

TradeLanes Privacy Policy

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